Delvinchi Returns Policy
At Delvinchi, we strive to ensure that you are completely satisfied with your purchase. If for any reason you are not satisfied, we offer a straightforward returns policy.
14-Day Return Period
You have the right to return any product within 14 days of delivery. To qualify for a return, the following conditions must be met:
- The product must be in perfect condition, unused, and with all original packaging intact.
- All tags, labels, and accessories that came with the product must be returned.
Return Process
- Initiate a Return: Contact our customer service team at delvinchi.info@gmail.com within 14 days of receiving your order to initiate the return process. Please include your order number and the reason for the return.
- Prepare the Package: Ensure the product is securely packaged to avoid any damage during transit. The return address will be provided upon initiating the return process.
- Return Shipping: You will be responsible for the return shipping costs unless the item received was incorrect or defective.
Refunds
Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to your original method of payment within a certain number of days.
Exclusions
- Products that are not in their original condition, are damaged, or have missing parts for reasons not due to our error will not be eligible for a refund.
- Items returned after the 14-day period will not be accepted.
For further assistance or inquiries about our returns policy, please contact us at delvinchi.info@gmail.com. We are here to help and ensure a smooth and hassle-free return experience.
Note: Please ensure all return shipments are directed to our logistics department. You can find our full address within the original packaging slip or contact us directly for details.
Thank you for shopping with Delvinchi.
Best regards,
The Delvinchi Team
delvinchi.info@gmail.com
